View Full Version : Expensive Lesson

11-16-2012, 05:22 PM
Has anyone else had any issues or know anyone at Scare Factory that can help me get a finished product? I have had such a terrible experience with this company. I paid for two props, a hearse and Granny/wolf prop, in full, plus shipping, back at the end of January of this year. I paid nearly $18,000 with this company for these two items. I met these guys down at HAA show and they stated they were working on getting me the best product possible.
On the hearse, I became worried around September when I never heard anything, and started calling them to see how long it would take. No one would provide me with an answer – just transferred to someone else or voicemail. Several weeks later - around the end of September, I gave them an ultimatum to either refund my money or provide the product. This was the only time I received a call back from the company - where they assured me it would be 7 days to finish and 7 days to ship. They stated I would have it the first week of October. They did finally deliver the product on the 19th of October.
I was happy – Until I went to try the product out. The product was missing several items. There was no strobe – no fogger. They do not even have an outlet to plug into to run them. The product runs off air tanks – where they set aside a place to hold them. The size they recommended and are applicable for this prop – will not fit. I also had to wire in my own speakers for sound.
On the Granny/Wolf prop there were several issues as well. The hand was torn from them trying to ship the piece inside of the hearse. There were not any speakers included and the sound card was inaccurate to the prop, giving a moan instead of anything that would pertain to the piece. I also had to purchase several other pieces from another vendor (thank god he was there to help and answer my call) to actually have this prop work. They have to overnight these to me and I have to install them. I still don’t know if this piece is going to work.
To top it off – I paid for a large shipping bill in this endeavor where they assured me it would be sent in a fedex pup truck so these props would not be damaged by weather. It was shipped on a drop-deck trailer with no protection from the weather. The inside of the hearse was wet – some of the new pieces installed are already showing signs of rust.
I can’t get a callback to have them to do right by me for spending my money with them. I am turning to the better business bureau to help me, hopefully, to get something back. I know I have learned my lesson with Scare Factory. If anyone knows how to deal with them, I would appreciate the help.

11-16-2012, 08:02 PM
Good luck. When I hit the game as a haunt owner instead of just an employee, I vow to never buy anything first hand from them. I wish you the best of luck.

11-16-2012, 09:39 PM
Why are we triple-posting? This same thread is in Fright Forum, Pro Chat, and Industry Issues.


11-16-2012, 10:18 PM
If you got screwed into giving someone $18k just for junk...I'm sure you'd want as many people to see this as possible.

It isn't right to get all hissy over someone posting a legitimate issue/concern more than once, no reason for his fellow haunters to get upset at him when he's the one who got screwed.

I'm not saying everyone should air their dirty laundry all over the place in essentially the same place but this guys obviously new to the forums and maybe new to the industry and is learning a lesson the hard way. Cut him a little slack lol.

Sorry you got screwed man, definite try to educate yourself as much as possible before giving ANY ONE your money. Especially in this business!

Hope you get things resolved!

john haines
11-16-2012, 10:25 PM
Somebodys gotta do something and QUICK...... These ripoff bastards should be BANNED and BARRED from ALL haunt conventions and trade shows. Bad news has been going around about these guys FOR YEARS, and people still do "business" with them......... I guess all we can do is keep posting about them. As for the guy who just got ripped off, I wish you only the best in trying to get your problem resolved. You were just an honest person, trying to make your haunt GREAT with some (what you thought) were quality props. We need more postings here supporting our cause to rid this industry of these total losers and ripoff artists !!!!! something has to be done !!!!! NOW !!!!!!!

11-17-2012, 01:06 PM
I'm not saying everyone should air their dirty laundry all over the place in essentially the same place but this guys obviously new to the forums and maybe new to the industry and is learning a lesson the hard way. Cut him a little slack lol.

Well, I'm fine with the occasional newbie faux pas and whatnot, but I usually get concerned when I see someone whose never posted before start plastering a post everywhere. Basically, somewhere in the back of my brain, I'm thinking "take it easy there, Tex". ;)

Either way, if Scare Factory is that unreputable, it's good to know that, tho I wasn't aware of this. Of course, that being said, I usually don't go in for $15K animatronics that make noise and wiggle. Still, I love the look of their stuff.


11-17-2012, 02:57 PM
Understandable Chris, but everyone can't be as social able as us now can they?? There's thousands of people who are registered but never post, but like to read and catch up on what we say and post, I'm sure this guy is one of those lol.

11-17-2012, 03:45 PM
Look around, barely any of the leaders of the industry post on here anymore and haven't done so in volume in several years. It really is more of us enthusiasts, home Haunters or small, charity or mom and pop haunts. The big boys have their own clubs and groups and exchange ideas their way away from prying eyes. It's basically the same 10-20 people post regularly. That's not to say there isn't some valuable info still to be found around here, it's just not what it used to be.

Now back on topic, every year we hear that Scarefactory screws over people, among other vendors. But I doubt they wills we be banned from the conventions I mean they practically own the dark zone without them Transworld would take a huge hit...


11-18-2012, 05:14 AM
Understandable Chris, but everyone can't be as social able as us now can they??

Indeed. We are a rare breed. ;)


11-18-2012, 06:00 AM
halloweenjohn i wrote you a pm. I can tell you what I did with scaefactory...