View Full Version : What happened to the haunts that had problems with Scarefactory?

12-11-2007, 10:22 AM
What happened to those haunts that had problems with Scarefactory/ did thy get their money back (were their checks ever cashed)? Did they recieve their props at a much later delivery date?

Matt Marich
12-19-2007, 06:14 PM
Come on folks, everyone was willing to stomp on them, what was the results of your complaints. This post has been on here for a week or so and no one has replied. Lets give the good and bad points if applicable!!

12-19-2007, 09:39 PM
Everyone probably got tired of beating that horse long after it was dead. I would assume that the majority of those with complaints still aren't happy. If you recall, many were waiting for stuff right up until Halloween despite paying months before and being told it shipped. Getting a refund or your order in November likely didn't satisfy anyone.

Josh Wells
01-10-2008, 09:42 PM
It looks like Scarefactory is really set at improving their customer service and product quality for '08 with the announcement of their revised production schedule which will limit the amount of product available for purchase. A good step forward for the company in my opinion. What does everyone else think?

Jim Warfield
01-11-2008, 12:48 AM
We haunt operators all have limits as to how many customers (and how much income) we can handle in an hour or a night's time, so if they have to set limits to be successful at doing business and pleasing the customers (Like most of us have to do), well it will be a good thing then, won't it?
Almost everything in life is about problem solving and how we can best get along with the rest of the planet as we live our lives.
Re-think, readjust, almost continuoiusly.

01-12-2008, 12:34 AM
So has everyone read this letter floating around. I've read it.

I think unless you move the show back, this is what vendors will have to do, which is just set limits on how many they will make.

What does everyone think about the letter?


01-12-2008, 05:38 AM
I'm not saying anything in favor or against them. We have only purchased from them once ten years a go. At that time we picked prop up and paid them with casher’s check everything went fine time and quality wise. The only problem afterward was a hand controller for actorvator that didn’t last season. They didn’t have extra (made in England we were told) and never heard back couple times that next season we called. We have repaired several time since and lately made one.

Received letter too, There is one of two items that we would like to purchase for next year. So, I called them Friday 1/11/08 asking if item was in stock or when it would be made. The lady informed me that they only make each item as an order comes in. At which point politely I informed her that wasn’t what the letter said. She acknowledged reading letter last week taking my phone number, name and items of interest for a “David” to call back. That’s where I am at now.

After reading the threads about this company here in light of recent letter there are few things I would want and others would like to get. I’d like to get 10% off that ends 1/31/08 will certainly not buy at 25% plus. I want to know when on their production (letter) the item will be made so as to pick up and pay. To protect ourselves since they are suppose to be building a head a deposit is out of question for us.

01-12-2008, 12:59 PM
It seems that the thing to do for a company like this would be to schedule things. In any type of production, assemby will go faster if you work on only one item at a time an assembly line, like Henry Ford made work so well. So set a deadline for each type of prop and require orders to be in by a certain date for delivery on a certain date. You could schedule multiple runs throughout the year for later orders. It just can't be terribly efficient if you are building one of seven different props for an order, and then move on to the next order. Just as an employee figures out a little trick to make something quicker or better, he finishes it and has to build something completely different? I realize this is a relatively small industry but there has to be a better way to do it.

01-12-2008, 03:40 PM
that's a smart move with scarefactory. i would think most companies liek this would follow. still, we'll see how it all goes down.

01-12-2008, 09:34 PM
What letter are we talking about?

01-13-2008, 01:28 AM
The Scarefactory sent a letter to all of it's customers describing their new business model which is supposed to alleviate the problems that occurred in 2007.

01-13-2008, 08:42 AM
I haven't received anything myself. How was it sent out? SF never asks for email addresses when ordering....


01-13-2008, 10:09 AM
It was sent via snail mail.

01-13-2008, 10:09 AM
I did not receive a letter either. Could someone post it.

01-13-2008, 02:20 PM
I also received NO SUCH LETTER.

Many calls later and still NO REFUND.

Girl on phone says tey;ss call me back or have David call me back but never does. I have called dozens of times with no luck of a solution. I guess Ill call everyday this week.

Gore Galore
01-13-2008, 04:21 PM
You know the cliche.
The squeaky wheel gets the grease.
It is so very true.
Bug them so much they respond so you will stop bugging them.
Sad but true.

01-13-2008, 04:29 PM
The letter is on the opening page of their web site.

01-13-2008, 05:10 PM
That letter mus have just gone up this weekend because I looked for it the other day.

I think it is a very smart business move and one that I am sure will result in fewer complaints.

From a buyer standpoint (and a self promoting one) I see this as a great reason to make the trip to MHC in June. I am sure Scarefactory will be very motivated to move any remaining inventory that they may have!

Jim Warfield
01-13-2008, 11:52 PM
I suffered along hearing many squeaky wheels when I worked for my Dad in the Heating and Ac business, but then there was a good reason, those "wheels" were almost ALL very elderly and they had been squeaking for the last number of years.
Whenever I should have been "squeaking" about anything I would try to tell myself that a decent employee or business owner would eventually notice my problem and rush to fix it for me because I wasn't being an outspoken azz-pain, but I would end up being ignored all the more, usually, sad to relate.
"In a perfect world....."

01-14-2008, 04:21 PM
If the squeaky wheel gets the grease, those of you who still haven't received your orders from last year should take a sleeping bag and a bullhorn to the shows ScareFactory is going to be at and introduce yourself as "Squeaky." In all seriousness, take a copy of your order, cancelled checks, phone bills with calls to them highlighted, any emails from them, etc. and tell them you want to know what they plan on doing to make things right. Taking home some of those carefully-built unbreakable show models might be a good start.

01-15-2008, 12:04 PM
It looks like Scarefactory is really set at improving their customer service and product quality for '08 with the announcement of their revised production schedule which will limit the amount of product available for purchase. A good step forward for the company in my opinion. What does everyone else think?


I think that if you believe anything Scarefactory promises then you've been smoking too much latex.

01-15-2008, 12:42 PM
So according to their production catalog you can only buy new stuff for 6 weeks for regular price? Then after that it goes up in price each month until November when it is no longer new? In fact standard price for anything only applies for 6 weeks. The other 10 1/2 months it is more money or less money? I hope Scarefactory is the ONLY vendor that is going to change their prices monthly.