UndeadProd
09-22-2008, 11:45 AM
Best advice ever - buying a video surveillance system
Worst advice ever - buying system from SuperCircuits.
I have spent most of my summer talking to just about every employee in the allegedly "award winning" customer service department only to grow increasingly and maddeningly outraged by their lack of support or concern.
If any of you are thinking about getting a video surveillance system I highly recommend it -- it greatly reduced the amount of incidents and bad behavior at our haunt, and also provides a great record of activity in the haunt (also helps with any potential lawsuits or liability issues)
But if you're thinking of dealing with supercircuits - I say don't do it. Based on my experiences, I personally believe that they are easily the worst company I have ever had the misfortunate to get into business with. I have now spent countless hours on the phone and quite a bit of $$ to get my system (which is under warranty) repaired -- and it's still sitting on a desk somewhere.
My favorite part of their customer support? Their complete and utter inability to call me --- they also insist that I call them back. And you can forget about e-mailing.
Has anyone else had issues with this company? I'm basically giving them one more call (because - again - it's always up to me) before I unleash the ScareHouse lawyers on them.
Worst advice ever - buying system from SuperCircuits.
I have spent most of my summer talking to just about every employee in the allegedly "award winning" customer service department only to grow increasingly and maddeningly outraged by their lack of support or concern.
If any of you are thinking about getting a video surveillance system I highly recommend it -- it greatly reduced the amount of incidents and bad behavior at our haunt, and also provides a great record of activity in the haunt (also helps with any potential lawsuits or liability issues)
But if you're thinking of dealing with supercircuits - I say don't do it. Based on my experiences, I personally believe that they are easily the worst company I have ever had the misfortunate to get into business with. I have now spent countless hours on the phone and quite a bit of $$ to get my system (which is under warranty) repaired -- and it's still sitting on a desk somewhere.
My favorite part of their customer support? Their complete and utter inability to call me --- they also insist that I call them back. And you can forget about e-mailing.
Has anyone else had issues with this company? I'm basically giving them one more call (because - again - it's always up to me) before I unleash the ScareHouse lawyers on them.