Out with timed ticketing for me
After 3 years of giving timed ticketing a fair shake, I have decided to remove it from our ticket options. I too thought it could help with long lines etc. It actually created enough (not majority) of complaints that I found my staff running around trying to put out fires most of the time instead of concentrating on "normal" business operations.
For those of you that visited us in Grand Rapids on the MHC bus tour, I'm confident you understand I'm not venting non-sense without supportive cause to back it.
Many Problems Went "Away"..
When admission went up, chewing into the drinker's Booze Money!
"Buy your booze, stay in-tavern or at home."
Many are driving 1-2-3 hours to arrive here,deer crossing the road, people just getting lost.. it all conspires to make reservations a pain.
One time there was much grumbling coming my way from the parking lot/line.
I opened the drawbridge, stood out there where everyone could see and hear me and truthfully approached the problem, explaining it so everyone could understand, and this did seem to work, appealing to intellect and common sense.
I basically said:"It takes a certain amount of time to go through this house. We are trying to give everyone the same good show. When you get in the house, you would not want to be hurried or rushed either , but would like the same performance those ahead of you are getting now, right?"
Many heads in the crowd were nodding in agrement and a "quiet" seemed to settle over the sea of faces and I went back inside and returned to doing my best, which I pride myself on and does constitute a major reason I have patrons and a business and can do only THIS for my living... for the last 26 years.. open every night .