That is what this forum is for...sharing experiences
I have said this elsewhere on here before but will say it again. The customer service runs the full spectrum in haunt industry. As poor as one is another is beyond impressive. I had a prop from Distortions that had a problem (WAS NOT THEIR FAULT - Controller they use and get from another haunt company had put in wrong size fuse) But even though it was not their part that had problem they had correct fuse in my hand less than 24 hours later! You read that correct...not their fault but they still had part from 3rd company air shipped to me in less than 24 hours. hasn't missed a beat since. John Deere who I buy $160,000 combines and $100,000 tractors from cant even come close to a haunt company like Distortions for service. If you see Distortions show "Making Monsters" and it looks like chaos all the time ....remember you are watching a tv. show where chaos is what people want to see. Their service ROCKS!
Starting to get a little nervous
We have had a couple of small problems with orders this year but they were all fixed in a timely manner. I still have one prop that hasn't showed its face yet. Gore galore gave me a delivery date of July, but August came and nothing, I wasn't too worried because I've never read anything negative about them. Then September rolled around and I am getting a little bit anxious, contacted them by email and was told it would be out the door last week, still haven't heard anything since, so yeah now I am a bit nervous!!! Hopefully I'm stressing over nothing. With that said, we had good deals with Creature Corps, Midnight Studios, Distortions (as always), and pumpkin pulp. Now just crossing my fingers that gore galore comes through really soon and doesn't give me a reason to skip their booth this year. I really love their stuff, but I don't do the whole fool me twice deal!
Update: received our order from gore galore today. It's awesome and I am totally glad I was worried for nothing. Thanks Kevin!!!