I went to five haunts this season. Three out of five had typos in their advertising that could or did cause problems that affect customer satisfaction. Here are the examples:
1. Haunt one offered a deal on their ticket stub saying that if I bring this stub back on another night I would get $200 off my ticket price! I definitely thought about returning!
2. Haunt two's website listed that they were open on Thursday-Saturdays 7:30-12:00. When I arrived at 10:15, after an hour's drive. the actors were walking out saying that they close at 10 p.m. on Thursdays. After complaining we were given $5 off which won't cover the gas expense to even return home.
3.Haunt three sent coupons around town that said "Bring this coupon for the $1.00 Combo admission". So I did and was denied the combo ticket because it was SUPPOSED to say $1.00 off.
Am I expected to pay for their mistake? I don't think so! I won't be back.
1. Haunt one offered a deal on their ticket stub saying that if I bring this stub back on another night I would get $200 off my ticket price! I definitely thought about returning!
2. Haunt two's website listed that they were open on Thursday-Saturdays 7:30-12:00. When I arrived at 10:15, after an hour's drive. the actors were walking out saying that they close at 10 p.m. on Thursdays. After complaining we were given $5 off which won't cover the gas expense to even return home.
3.Haunt three sent coupons around town that said "Bring this coupon for the $1.00 Combo admission". So I did and was denied the combo ticket because it was SUPPOSED to say $1.00 off.
Am I expected to pay for their mistake? I don't think so! I won't be back.
Comment