I think you just posted a textbook example of valuing your customers.
Originally Posted by Jim Warfield
Obviously none of this applies to mega-haunts. They don't have the time or staff to treat individual customers as though they matter. Sometimes they even post about it here, with comments like "You cannot push through 1000 people per hour and..." And they are right! They get by with amazing producti0on value and offering a whole lot for a very reasonable price.
For the rest of us though, say in the 10,000 guests and below (per year) range, I still think that everything I wrote applies. This october I am going to introduce myself to thousands of guests, I am going to spend time talking to every single one of them, and no matter how tired I am I will do my best to show all of them that they are appreciated and special. I am cringing as I type this; I remember the weariness and the assholes and the cold and heat and pain -- but I am also looking forward to every second.
I have cobwebs in my brain and sawdust in my blood, I LOVE the show!
"To be matter-of-fact about the world is to blunder into fantasy - and dull fantasy at that, as the real world is strange and wonderful." Robert A. Heinlein