I have read all the negative posts bashing Scarefactory.
I would like to share my experience with them today. This experience is unlike others shared on this forum.
I called the main number (no special secret numbers) and a gentleman answered on the second ring. I informed him that I needed a audio file. He put me on hold for under 1 minute and a different gentleman answered.
I wish I had caught the second gentleman's name. I told him I had an older animatronic that I received in a trade. I told him that I needed the audio soundtrack file. I also shared the dilemma of losing the soundtrack from my tyranamechanoid.
The gentleman asked for my email address and said he would send it out when he had a chance. I thought for sure I would be waiting forever for the files.
It took 15 minutes. Yes, only 15 minutes and there they were, the files were in my email inbox.
I cannot thank Scarefactory enough. This gentleman fixed MY PROBLEM, not their problem, and they did it super quick.
I wanted to share this Positive experience with everyone. We always hear about the bad stuff.I want to add the Good Stuff as well.
To the gentleman who help me, thank you so much, keep up the good work
Thanks,
Dan Augusto
Owner Tombstone Productions
I would like to share my experience with them today. This experience is unlike others shared on this forum.
I called the main number (no special secret numbers) and a gentleman answered on the second ring. I informed him that I needed a audio file. He put me on hold for under 1 minute and a different gentleman answered.
I wish I had caught the second gentleman's name. I told him I had an older animatronic that I received in a trade. I told him that I needed the audio soundtrack file. I also shared the dilemma of losing the soundtrack from my tyranamechanoid.
The gentleman asked for my email address and said he would send it out when he had a chance. I thought for sure I would be waiting forever for the files.
It took 15 minutes. Yes, only 15 minutes and there they were, the files were in my email inbox.
I cannot thank Scarefactory enough. This gentleman fixed MY PROBLEM, not their problem, and they did it super quick.
I wanted to share this Positive experience with everyone. We always hear about the bad stuff.I want to add the Good Stuff as well.
To the gentleman who help me, thank you so much, keep up the good work
Thanks,
Dan Augusto
Owner Tombstone Productions
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