Bad Vendors and Unfinished Business!

[slaughtermail]

Glad to say we received our first shipment from our Transworld order. It was products from Nether Craft, glad to say they are a great company & made the whole transaction a breeze. I look forward to doing more business with them in the future.

[Mistress DeSade]

Well, I was thinking (hoping) that Scarefactory had tightened up its' ship, but looks like maybe no. The Haunt I'm working with bought roughly 20k worth of stuff last year-most of them have to be rebuilt this year.

Against my advice she purchased one of their horse drawn carriages and it's been problematic. Paid nearly 1200 for shipping-but had to rent a trailer and equipment and drive 80 miles to the Fed/Ex hub (who ships 14' pallets on fed/ex?) to pick it up.

Much damage due to lack of packing/insulation and a stripped out axle that will have to be re-tooled to put the wheels on.

No reply to the couple of emails sent to David thus far..........

In the interest of fair play I wanted to post an update. After a whole lot of back and forth (and quite a few photographs to SHOW the nature/extent of the issues) We are just now getting some support from David. One of my big concerns with this horse drawn hearse is that they advertise it as "road worthy". In the condition we picked it up in-it was definitely NOT. Could potential hurt someone-and that is liability exposure I just don't need or want. We DID receive some replacement parts-will let you know if it makes for a whole coach or not.

On the negative side....Even though we paid nearly 1200.00 for delivery-we still had to rent some equipment and drive 80 miles to fetch the shipment. Not good.

On the positive side-After many emails David does seem to be trying to make the product "whole". Kudos for at least COMMUNICATING-while some of the "questionable" vendors out there just won't.

Mistress DeSade

[SeanMassacre]

I think there needs to be a haunt BBB. We have had bad experience with a few companies.

Johnson Animatronics, we ordered a simple molded piece and still haven't gotten it. The phone numbers and email addresses on their website don't work.

Shot In The Dark, charged our credit card twice at Transworld. We emailed and called many times and got the run around. We ended up disputing the charge with AMEX. They never said anything to use about it. Crappy service.

GhostRide, we ordered a bunch of stuff in November of 2011 and on the invoice it said we would get it by April 2012. We just received is earlier this month. We had to call over and over again and then they sent the wrong stuff first.

We are also a vendor of printed products, so I know how customer service is important.

Transworld just likes to get their hands on the vendors money. They don't care if they are reputable or not.