Anyone get their Masks from Fearscape Studios Yet?

[Grimley]

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[Vengence]

Same situation. Have left 3 voicemails now and 1 email with a copy of original invoice. It's unfortunate that someone should have to publicly point this out to get results but it seems there is a lack of resources on their part to provide the materials and supplies paid for. To be honest the only thing I have gained is the knowledge that they are not capable of filling orders placed by the most important people in the haunt industry from Transworld. Lesson learnt.

To all other vendors I purchased from, very good service and responce time to order shipment. Thank you to all those who provide us the materials to keep this industry on the edge.

[Gore Galore]

Vengence,
There are always a gluttony of negative posts on message boards.
You said you had good luck with all your other vendors.
Why not also post who they were and how they treated you right?

[Vengence]

It hadn’t occurred to me, but your right. Instead of bringing up poor business interactions I should appreciate the good services I have experienced. But because it is off topic I will take this to a new thread....

http://www.hauntworld.com/haunted_ho...904#post125904

[Grimley]

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[Grimley]

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[Vengence]

I'm sorry to post this but I am following up with my results with Fearscape Studios. The week following this thread I actually did receive a prompt call from Todd apologizing and letting me know that they must of lost my order and was assured that my order was being filled and shipped out. That 3 weeks ago and no order has came. I am disappointed to say the lease, perhaps this is a rare occurrence but it's enough for me to know not to do business again. Have not received a call back since then.

Again to all those other vendors who filled my Transworld orders, thank you.

[zombietoxin]

Not that rare- I received 4 of 8 I ordered at the show- last minute. He did second-day them, but hasn't sent the rest or returned my calls. And... oh look- it's October 30th! Disappointing...

[Vengence]

This is digging up an old post but I just wanted to document my progress with this vendor from Transworld last year.

The initial shipping date for getting my products ordered from Transworld 2011 was July for our summer show. However this order was apparently lost per telephone conversations.

We coordinated and reset for October. However because of a lack of employees and difficulty moving the entire operation there was still no products sent to me.

Ok, we coordinated again and got the whole story which seemed somewhat reasonable for taking 7 months. We talked and reset for February for our Valentines day weekend show. Anticipating a problem I followed up with a reminder email 3 weeks prior with no response. No products were sent.

And that’s where I am right now. Perhaps approaching their booth at Transworld will get some results, although it really seems to reflect poorly to have someone show up and request their products from a year ago.

[graystone]

This is digging up an old post but I just wanted to document my progress with this vendor from Transworld last year.

The initial shipping date for getting my products ordered from Transworld 2011 was July for our summer show. However this order was apparently lost per telephone conversations.

We coordinated and reset for October. However because of a lack of employees and difficulty moving the entire operation there was still no products sent to me.

Ok, we coordinated again and got the whole story which seemed somewhat reasonable for taking 7 months. We talked and reset for February for our Valentines day weekend show. Anticipating a problem I followed up with a reminder email 3 weeks prior with no response. No products were sent.

And that’s where I am right now. Perhaps approaching their booth at Transworld will get some results, although it really seems to reflect poorly to have someone show up and request their products from a year ago.

Show up to their booth and tell everyone what has happened chances are your not alone! My thoughts and it's sad but with TW coming up they will want to make it right to keep you quiet and in many ways I have issues with that. It's like ok my season is here and I don't want you to say anything but what about when you needed them for your show and they were not there. I don't know who is right or wrong but if what you say is true then I say go and stand and preach to the crowed! Go to the booth take what your owed and compensate yourself with something nice for your time!!! Shane and it's only right! Shane