Anyone get their Masks from Fearscape Studios Yet?

[HalloweenAsylum.com]

Fearscape had a booth in Houston a couple weeks ago. I decided not to go down that road again. It sounds like I made the right decision. I wish you luck!

[Vengence]

Here’s some closure to an old thread,

Well I was contacted by Todd Lutz, current president of Fearscape Studios after forwarding another email with a copy of this threads link. Got a response pretty quickly. To sum everything up this company was recently bought out, moved to Wisconsin and got a new building and staff and maintained the name "Fearscape Studios". Was told there were alot of refunds given to customers throughout this process but my order fell through the cracks. However my order was one placed with the prior company also known as "Fearscape Studios" and had to be resolved with the prior company’s president. The offer for my order plus somekind of compensation was retracted early in the negotiation and we settled on getting a money order refund sent to me. I was however encouraged to visit them at Transworld and place the same order I had 1 year ago as they would have the inventory available on the spot.

Not sure how I feel about this business experience.

[john haines]

he at least should have called you and let you know about the change in ownership. it's time for todd to step up and do the right thing. this is terrible...............

[zombietoxin]

You're not the only one here that's had this problem, but you are the only one here that hasn't moved past it. Sorry for your loss. Spread the word.

[Vengence]

Ok first of all in this profession ordering something a month prior to Halloween is never a safe thing and second it happens. It happened to me cause I documented my experience earlier in the thread showing that I didn't get my multiple mask order over the course of a year. It happened, I learned, got a refund and took my business elsewhere. Continuing this thread will not teach anyone anything more because I documented my experience and you still ordered from them. Move forward and establish positive relationships with better venders.

[john haines]

Screw fearscape studios !!!!! They should be banned from all showfloors from all haunted conventions !!!!! They better not even think of showing up at national haunters !!!!!

[zombietoxin]

Love your enthusiasm Taylor, but your lack of experience is showing.

First, posting here does what for you, besides getting to vent? I'll tell you what it does- it adds one more mark against them with the people that use this forum- your mission is complete.

Second, the BBB is worthless. They have ZERO ability to do anything about any business activity other than what you are doing here- which is chronicling poor business practice- THAT'S IT!

Third, going to their door and pounding on it is just wasting more of your time and money- in exchange for a little more venting. What else are you going to do there? Beat them up? Rob them? Your money would be best spent going to the trades and standing in front of their booth extolling their many virtues to customers. My time is much more valuable than that, I'm afraid.

So- what is it you are actually going to do about this?

If you paid in cash- you didn't buy a cheap mask, you bought an extremely valuable lesson.

If you paid with a credit card- then THEY have your money, not Farcescape!

Good luck, my friend.

[Gore Galore]

Im also a vendor.
And another thread made me think to go look up some BBB info.
OUr company (Gore Galore) has never had a complaint against it so our rating is A+.
Scarefactory has had 1 bad complaint against it and they have a rating of F+
and both companies only get about 5 or 6 people looking us up on BBB.
So sad to say, it really doesn't look like it makes really much impact.

So hmmmm, what does help? venting on hauntworld, and you have taken advantage of that. and contacting the company repeatedly to get your product, or asking for your money back.
You can get your CC company to refund your money, and you can even get paypal to refund your money. The only way you are stuck is if you pay cash.

Sorry for your frustration.