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I have dealt with some great customer service and some stinko ones in years past - and I mean really stinko!
First three orders of this year were in the great category:
Dark Light - While Quan was in China the end of February, I ordered a bunch of lighting. Had a few questions about stock, functionality, etc. He got right back to me, processed the order the next day and I received it, complete, the day after that. Really nice to have a vendor that much on top of things.
Distortions - have always treated me well in the past, but I called in an order the first week of March, as they were packing up for Transworld. I needed it for an event we are doing next week. They thought they could get the new product out to me and would call if a problem. No phone calls and I became concerned, but low and behold - the packages arrived last Friday - just as promised!
Pale Night - Again, I called Kip the first week of March to order a prop. Not only was he preparing for Transworld, but was neck deep in the Darkness build. He told me he should be able to ship March 7th. True to his word, the order arrived today! Let me say that this fairly complicated prop was truly plug and play. Kind of rare these days.
I was also impressed with the packaging. No, I'm not usually that anal, just that I have seen some real 'creative' packaging arrive on my door step. You know, long pieces sticking out a hole in the cardboard box, or the entire large item simply shrink wrapped, or card board taped around the prop - and worse. Kip's crate was marvelous, well designed, did it's job and was simple to disassemble. Of course the prop was nice too, but sometimes we overlook the small things like packaging.
Thanks to all three and I will ordering from them again!
First three orders of this year were in the great category:
Dark Light - While Quan was in China the end of February, I ordered a bunch of lighting. Had a few questions about stock, functionality, etc. He got right back to me, processed the order the next day and I received it, complete, the day after that. Really nice to have a vendor that much on top of things.
Distortions - have always treated me well in the past, but I called in an order the first week of March, as they were packing up for Transworld. I needed it for an event we are doing next week. They thought they could get the new product out to me and would call if a problem. No phone calls and I became concerned, but low and behold - the packages arrived last Friday - just as promised!
Pale Night - Again, I called Kip the first week of March to order a prop. Not only was he preparing for Transworld, but was neck deep in the Darkness build. He told me he should be able to ship March 7th. True to his word, the order arrived today! Let me say that this fairly complicated prop was truly plug and play. Kind of rare these days.
I was also impressed with the packaging. No, I'm not usually that anal, just that I have seen some real 'creative' packaging arrive on my door step. You know, long pieces sticking out a hole in the cardboard box, or the entire large item simply shrink wrapped, or card board taped around the prop - and worse. Kip's crate was marvelous, well designed, did it's job and was simple to disassemble. Of course the prop was nice too, but sometimes we overlook the small things like packaging.
Thanks to all three and I will ordering from them again!
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