I'm sure its different everywhere.....but for some reason at our haunt people love calling. The only real way they can get our number is by visiting the website and it has EVERYTHING ON IT! haha But they still call. Last year we just let the answering machine pick up and say "yes we are open tonight, October 8th from 7PM-11PM or later depending on the crowd, check the website for directions or to buy tickets online etc. and it did not tie up someone answering the phones all night. We had lights, signs, directions on the website, arrows, people with flashlights at the road flagging in, etc. and people still somehow complain about "how hard we are to find" HAHA. However this year we are going to let the concession stand answer the phone because we feel like a lot of people might have saw our phone number on a banner at another haunt and called for directions and did not have internet access. Who knows? With all of the smart phones now its hard to believe that out of a car full of people one of them wouldn't have internet access but we are going to "man" the phones this year to answer questions and help lost people find their way. It helps on a rainy night too if you are still open because people are going to call before they come. Hope this helps.