Megahaunt vs Mid vs Small Part2

[FablesStudios]

Answer the first question, Who SHOULD venders offer better customer service to? Then come answer this one.

[Tater]

The way I see it is an order is an order, wheter it come from a Mega Haunt or a Small Haunted Farm. The customer is placing his trust in your hands that you WILL have someone on staff that can answer even the smallest of questions. Some vendors already do this and it angers me to no end that my friends at smaller haunts dont get the same customer service as the bigger haunts and usually have to wait to get their order.

[FablesStudios]

The way I see it is an order is an order, wheter it come from a Mega Haunt or a Small Haunted Farm. The customer is placing his trust in your hands that you WILL have someone on staff that can answer even the smallest of questions. Some vendors already do this and it angers me to no end that my friends at smaller haunts dont get the same customer service as the bigger haunts and usually have to wait to get their order.

Thanks for posting.

Some companies may only cater to larger haunts/attractions which is ok, due to their large expensive props/rides and I'm not talking about them. This set of poll questions are for companies whom sell to all, they SHOULD bend over backwards to all.. but most don't and the votes prove it.

Thanks to all who voted. Have a nice week!

Peter T
FS

[Jim Warfield]

To operating any business or a haunted attraction, in our case moreso than usual because we are small and open every night of the year, we are a tourist destination in the Summer seeing families,entertaining families that we would really like to and need to entertain again!
You never really know just how many potentual customers one or two people can eventually bring to your place of business, so treat everyone as good as humanly possible and you will do great, no matter what else.
So you can't afford the next biggest/ best "Whatsit?" Substitute personal service and you wil still win the most important customers who respond to a more personalized experience, which is just about everyone!
Of course I have my own personal "druthers" as far as what type of a show to put on for maximum positive effect from John Q. Public, and we do scare, we can scare most, more if we had to, and could possibly over-scare a great many accidently (Not involving my underware drawer though!)
A few choice screams from the group, spread around from front to back between old and young, everyone laughing right afterwards at themselves or each other makes a perfect mix and a very memorable time, which then keeps it alive in their memory and helps promote as no ad or lies (Or hype?) ever could,making a snowballing effect as the years roll on.

[drfrightner]

Let me give you my two cents on this because I have some good insight on this subject.

For years we built animations, props, and full blown haunted houses plus sold videos and at one point started making a magazine. LOL

We learned a long time ago it wasn't worth making animations and haunted houses because you can't do both good at the same time. When you sell individual items like animations to customers they want the same attention that the guy who gets a $200,000 attraction from you. What happens is you can't handle both and people who you sold small props to gets mad at you and runs your name through the ringer.

This is a fact... so we gave up making animations and stuck to building haunted houses. Something magical happened... we started building the haunted houses better than ever before, while we just had other vendors make the props and animations for us. We never really got back into the business of making animations again and from there we started dealing with 5 6 or maybe 8 customers a year.

Bottom line is if you choose to build animations lets say and sell one to this guy and two to that guy while at the same time take on giant projects... you have no choice but to put most of your time towards the big project because its a big project. yes the guy who bought one animation suffers to some degree he gets pissed and next thing you know he's telling everyone you suck!

The bottom line is if you take someones money be it 30 dollars or 300,000 dollars you should treat everyone the same exact way... even if its impossible.

No one should be treated different ever and I think no matter how hard it is to do you should strive for it... Larry