HauntWorld Home - Forums Home - Live Chat - Find Haunted Houses - Hauntworld Magazine - Haunted House Supplies - America's Best Haunts - Find Vendors
Haunted House News - Haunted Tradeshows - Join Hauntworld Facebook - Hauntworld Twitter - Advertise - Contact Us

Thread: Customer service

Results 1 to 2 of 2
  1. Default Customer service 
    Join Date
    Nov 2009
    I just wanted to drop a note about customer service and the haunt industry. It seem the biggest problem we have is communication between venders and buyers. I ordered some videos from Larry and it has been a little while and I have not got them yet. So I emailed Larry to see what was going on, to my surprise Larry got back to me quickly. He did not have an answer yet but he at least emailed me back to tell me he would have Patti look in to it. This gave me a good feeling that there was someone at the other end of the conversation, and settled my mind a little. Other venders should take notice and understand that when they don't get back to customers they get more frustrated with the situation. All we want to hear is that you are working on it and where we stand. If you can't deliver in time for us to use your product for this season then I need to know now, not the first week of September. I can deal with anything if I know it's comming but if I am blind sided that's when I understand why people go postal. Thanks Larry for backing up what you say on the forum and proving its not just lip service.

    The Phattman

  2. Default  
    Join Date
    Mar 2011
    Buffalo, NY
    I couldn't possibly agree more how important communication/customer service is!
    District of the Dead Haunted House & Morbid Entertainment


Thread Information
Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts