I couldn't possibly agree more how important communication/customer service is!
I just wanted to drop a note about customer service and the haunt industry. It seem the biggest problem we have is communication between venders and buyers. I ordered some videos from Larry and it has been a little while and I have not got them yet. So I emailed Larry to see what was going on, to my surprise Larry got back to me quickly. He did not have an answer yet but he at least emailed me back to tell me he would have Patti look in to it. This gave me a good feeling that there was someone at the other end of the conversation, and settled my mind a little. Other venders should take notice and understand that when they don't get back to customers they get more frustrated with the situation. All we want to hear is that you are working on it and where we stand. If you can't deliver in time for us to use your product for this season then I need to know now, not the first week of September. I can deal with anything if I know it's comming but if I am blind sided that's when I understand why people go postal. Thanks Larry for backing up what you say on the forum and proving its not just lip service.
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