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Thread: Whats the deal???

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  1. Default  
    Join Date
    Jun 2012
    Quote Originally Posted by legendsofthefog View Post
    Does anyone have an alternate contact for dark raven designs? No phone answers, no e-mail answers, voice mail box full... doesn't look good for my props at this time. At this point I just need a yes, or a no answer from them. Any suggestions?
    We have attempted to contact you several times but your email server is kicking all emails back. Here is the message that is coming back:

    This is a MIME-encapsulated message


    The original message was received at Mon, 10 Sep 2012 23:50:40 -0400
    from localhost []

    ----- The following addresses had permanent fatal errors -----
    (reason: 550 Access denied - Invalid HELO name (See RFC2821

    ----- Transcript of session follows -----
    ... while talking to legendsofthefog.com.:
    >>> MAIL From:< info@darkravendesigns.net > SIZE=1649
    <<< 550 Access denied - Invalid HELO name (See RFC2821
    554 5.0.0 Service unavailable

    Content-Type: message/delivery-status

    Reporting-MTA: dns; mole
    Received-From-MTA: DNS; localhost
    Arrival-Date: Mon, 10 Sep 2012 23:50:40 -0400

    Final-Recipient: RFC822; Patrick[MENTION=8969]legendsofthefog[/MENTION].com
    Action: failed
    Status: 5.0.0
    Diagnostic-Code: SMTP; 550 Access denied - Invalid HELO name (See RFC2821
    Last-Attempt-Date: Mon, 10 Sep 2012 23:50:40 -0400

    Content-Type: text/rfc822-headers

    Return-Path: < info@darkravendesigns.net >
    Received: from darkravendesigns.net (localhost [])
    by mole (8.14.2/8.14.2/Debian-2build1) with SMTP id q8B3oeLL001235
    for Patrick[MENTION=8969]legendsofthefog[/MENTION].com; Mon, 10 Sep 2012 23:50:40 -0400
    Date: Mon, 10 Sep 2012 23:50:40 -0400
    Message-Id: < 201209110350.q8B3oeLL001235@mole >
    Fromark Raven Designs < info@darkravendesigns.net >
    Subject:Re: Legends of the Fog order
    In-Reply-To:< 007201cd8c8e$e6ce0b00$b46a2100$@com >
    References:< 007201cd8c8e$e6ce0b00$b46a2100$@com >
    X-Mailer:e-mol.com, e-mail online
    X-From:info@darkravendesigns.net@darkravendesigns.ne t
    X-Originating-IP: []
    Content-Type: text/plain

  2. Default thanks 
    Join Date
    Dec 2008
    Aberdeen, MD
    I appreciate you getting back to me.

    Patrick Barberry

  3. Default Just a Traveling Man 
    Join Date
    Mar 2011
    Raleigh, NC
    This is an old post, but I wanted to put in my two cents. My day job is in International Sales. I have traveled all over the world as part of this job. Last year, I was responsible for sales in 38 countries, and was required to travel to those countries weekly. Its not easy keeping up with your phone messages and emails, especially when traveling to Asia (big time difference) - BUT the technology does exist, and if you can commit to great customer service, you can still run your business even though you are out of the country, on a big project, or traveling.

    Part of my arsenal = iPad for quick access to emails, FaceBook, and LinkedIN, iPhone for voicemails and emails AND instant messaging/twitter. Laptop for design work, presentations, documents (such as contracts). This is my portable office and keeps me in touch with the world even when visiting Mings Tombs in Nanjing!

    Vendors - again this is not easy (I am a vendor and I know how hard it is) but to be successful in today's "I need to know now" business world, its essential to keeping happy customers!
    Travis "Big T" Russell
    Big T Productions Inc

    Owner and Operator of "The Plague" and "Camp Nightmare"

    Customer Quote of the year: "Damn, I pissed myself"

  4. Default 'bout time... 
    Join Date
    Feb 2012
    Atlantic City (area), NJ
    'bout time someone explains to the vendors that this technology DOES exist! EVERY business is tough these days & things do happen but if you do commit to being service oriented than there are products available to help you be extremely efficient at it. But as you deal with vendors & read post on here you can see a pattern develop with the vendors who just don't give a rats ass about customer service...and they know who they are! Well I for one don't give a rats ass if you sell props, tv's or life insurance...the businesses who ultimately prosper & succeed are the ones who tend to the little things...like communication!


  5. Default Thank you Dark Raven 
    Join Date
    Dec 2008
    Aberdeen, MD
    I wanted to post a Thank You to Dark Raven Designs. Once our communication was ironed out, they did exactly what they said they were going to do. The props were delivered on time and they are absolutely amazing. Thanks again

    Patrick Barberry

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