So I propose that there is a list on the internet where you can register who complained and that data base in available in a smart phone app and their is a 15% up charge if their name comes up.

Even the BBB has another side to it, you can sure look up a company, but you can also see who complained about things and not do business with them as they are probably a pain in the ass for some reason. Lack of money, new money, overly entitled, think the whole world is about them, just plain hormonal or psychotic. Those are the customers the competition can have.