Sounds like a problem with comunication. There should be a radio in each section so that security can be contacted and escort the guys out. This falls on management and how they have planed to deal with unruly customers. These guys should have been pulled aside and told that they need to respect the other customers experience or they will be escorted of the property by the police. Some kids today have no respect and they are not the customers that you want or need. But in order to deal with these type of situations you need to have a plan in place before a problem so everyone knows what to do and it can be handled quickly and easily. Hope this helps.