I use several of FP controllers and I have only had one malfunction. I found FP customer service to be exceptional (quick responses and patient with me). I had to return an older Pico Boo 103 because would not record. I emailed their support, received a RA number the same day, mailed to them, and they re-programmed it and returned it very quickly (for no charge). I'm sure that old 103 was out of any warranty it may have had. Anyways, I would think a quick email to FP would be my suggestion.