I recently purchased an animation from Scarefactory. I bought on the November special they were running and while it took a little longer than expected, I received the animatronic in early February. During the process, I had communication with David via email and phone. I had read the negative things about them and was a bit nervous in placing an order but the promo was very good so I went for it. The item arrived in great condition and was solidly palleted. The control board was well put together and was plug and play. From pallet to live in 20 mins.

There was an oversight on the shipping (billing and shipping are in two different states) and when caught, a call to David resolved the issue asap.

My experience was a positive one...perhaps I was lucky.

I have no skin in this game. I am just passing along my experience on the forum as others have.

The Pro Audio Dude
Las Vegas, NV