What happened to the haunts that had problems with Scarefactory?

[jason]

What happened to those haunts that had problems with Scarefactory/ did thy get their money back (were their checks ever cashed)? Did they recieve their props at a much later delivery date?

[Matt Marich]

Come on folks, everyone was willing to stomp on them, what was the results of your complaints. This post has been on here for a week or so and no one has replied. Lets give the good and bad points if applicable!!

[shawnc]

Everyone probably got tired of beating that horse long after it was dead. I would assume that the majority of those with complaints still aren't happy. If you recall, many were waiting for stuff right up until Halloween despite paying months before and being told it shipped. Getting a refund or your order in November likely didn't satisfy anyone.

[Josh Wells]

It looks like Scarefactory is really set at improving their customer service and product quality for '08 with the announcement of their revised production schedule which will limit the amount of product available for purchase. A good step forward for the company in my opinion. What does everyone else think?

[Jim Warfield]

We haunt operators all have limits as to how many customers (and how much income) we can handle in an hour or a night's time, so if they have to set limits to be successful at doing business and pleasing the customers (Like most of us have to do), well it will be a good thing then, won't it?
Almost everything in life is about problem solving and how we can best get along with the rest of the planet as we live our lives.
Re-think, readjust, almost continuoiusly.

[drfrightner]

So has everyone read this letter floating around. I've read it.

I think unless you move the show back, this is what vendors will have to do, which is just set limits on how many they will make.

What does everyone think about the letter?

Larry

[MarkSchaefer]

I'm not saying anything in favor or against them. We have only purchased from them once ten years a go. At that time we picked prop up and paid them with casher’s check everything went fine time and quality wise. The only problem afterward was a hand controller for actorvator that didn’t last season. They didn’t have extra (made in England we were told) and never heard back couple times that next season we called. We have repaired several time since and lately made one.

Received letter too, There is one of two items that we would like to purchase for next year. So, I called them Friday 1/11/08 asking if item was in stock or when it would be made. The lady informed me that they only make each item as an order comes in. At which point politely I informed her that wasn’t what the letter said. She acknowledged reading letter last week taking my phone number, name and items of interest for a “David” to call back. That’s where I am at now.

After reading the threads about this company here in light of recent letter there are few things I would want and others would like to get. I’d like to get 10% off that ends 1/31/08 will certainly not buy at 25% plus. I want to know when on their production (letter) the item will be made so as to pick up and pay. To protect ourselves since they are suppose to be building a head a deposit is out of question for us.

[shawnc]

It seems that the thing to do for a company like this would be to schedule things. In any type of production, assemby will go faster if you work on only one item at a time an assembly line, like Henry Ford made work so well. So set a deadline for each type of prop and require orders to be in by a certain date for delivery on a certain date. You could schedule multiple runs throughout the year for later orders. It just can't be terribly efficient if you are building one of seven different props for an order, and then move on to the next order. Just as an employee figures out a little trick to make something quicker or better, he finishes it and has to build something completely different? I realize this is a relatively small industry but there has to be a better way to do it.

[jason]

that's a smart move with scarefactory. i would think most companies liek this would follow. still, we'll see how it all goes down.

[Grimley]

What letter are we talking about?