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Thread: Biggest Complaint?

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  1. Default Biggest Complaint? 
    Join Date
    Aug 2003
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    What is the commonist or biggest complaint that you all hear from customers about your haunted house?
    What is the commonist complaint your customers have about "Other " haunted houses?
    Since I raised the question I wil wait til further down to post mine, not wanting to influence undully....
    Go For It!

  2. Default  
    Join Date
    May 2007
    Clinton Twp, Michigan
    Our biggest complaint is that they wish the haunt could last longer or be a lttle bigger.

    Complaint about other haunts is that they are not scary.

    Howie "Slobber" Erlich
    Deadly Intentions Haunted House

  3. Default  
    Join Date
    Aug 2003
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    People will complain about the admission price ($12.oo) then they pay it , go through and have a great time!? Then they forget about the bitch they thought they had. Then I hear their complaints about other houses "Too long a wait for too little entertainment" usually.
    sometimes they tell me about some nasty stuff happening to them in a haunt, usually years before they see mine but the incident must have really negatively impressed them! Unfortunately.
    It makes me sad when I hear about the customer's lack of satisfaction in a haunt because I know (as most of us do) how much plain old "Work" is required just to attempt to get something built and up and running.
    Maybe some just don't know how to be entertaining or scary or maybe they are just too tired from building the place to run it with enough good energy?
    Either way it's sad.

  4. Default  
    Join Date
    Jan 2008
    Tip of the mitt in Michigan
    My 2 cents worth on the subject is this:
    First you will never please everyone of your guests.

    Admission price = guests time perception.

    Whether its a : if it only lasts a very brief time and is a walk(run) through type of haunted event, normally the guests feel it was inadquate amount of time for the big dollar admission.

    As to not being scary enough...maybe it was lacking imagination and was perhaps the same ole same ole senerio that many haunts present.

    What happens is that too many haunt owners give the guests what they believe the guests want to see...not what the guests really want.

    Maybe its because the actors are not trained to be scareactors..they are just haunt actors.

    The amount of time that goes into a show is unbelievable each season, especially if you change it out each season. But it does give the guests what they want.
    Something new...something different...something exciting. A reason to come back.

    A new legend, a new theme. NEW fun.

    Like I said, just my 2 cents tossed into the matter.


  5. Default  
    Join Date
    Jan 2005
    Green Bay, WI
    Biggest complaint: Too long of line.

    When we start hearing this we try to send them throug faster without losing the quality of the show.

    Biggest complaint of other haunts: too long of wait, too pricy, not scary enough.

    I guess its just part of our business. you could have a 45 min haunt with a ten min wait to get in and the scariest props and best actors and someone will still bitch.

    Sean De Wane
    The De Wane Asylum

  6. Default Biggest complaint 
    Join Date
    Jan 2004
    Huntington, IN
    This question needs to be answered in two parts.

    First, the teenage boys are the toughest critics. They will claim the haunt sucked, lame, not worth the money, etc.... But mosst of the time, if some one has observed these guys by either following them, cameras, or talking to staff later, it is nearly always the case that they had in fact been scared or entertained. The mach o image they try to portray is what causes them to say stuff like that.

    Second part: We always hope that NONE of our customers have ever been to, heard of, or seen any reviews for the Raven's Grin Inn in Mount Carrol, Illinois. That place is so much in its own class that we fear ever being compared to them, him, Mr Tuxedo, or whoever is responsible for the place.
    We have been there three times. The second time with some family, who agree with us. The third time, with friends that we thought we might not make it out of the place with, and the first time with a bunch of other haunters, who all sighed collectively after getting back on the bus. They all were heard to say, "wwwhhoooooaaaaaaa!!!!!" and "Did you eat the cookies that guy handed out on the ride down? That is the guy who hosted the tour. Do you think the cookies were really baked my his mother? I hope there was nothing in those cookies, ....."

    A Raven's Grin Inn Fan!!!

    Brett Molitor - JamBam/Huntington Jaycees Haunted Hotel-13th Floor

  7. Default  
    Join Date
    Jul 2003
    Wallingford, CT
    Our biggest complaint is the wait time to get in. It can be several hours. We wont compromise the quality of our show just to get them in faster. We do the best we can.

    We have some pretty good haunts that have been around for awhile in our area so the complaints are pretty minimal. Once in a while someone will try to come in and do a less than quality show with a big media push and they usually charge too much. They get a lot of one-timers. The biggest complaint about them is that they are priced too high, the lack of scares, length being too short and perhaps the most devastating is that they lacked uniqueness.

    Hope this helps.


  8. Default  
    Join Date
    Aug 2003
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    I would tell people that if they wanted to go through my house and wanted to wait for as long as it took for their ticket to come up, that no matter what time it got to be, that I would still take them through......It is VERY difficult to entertain people at 6:30 AM after they have been waiting to get in since 10:30?
    I sure don't do this anymore, mostly because I don't want to be the "Lone Ranger" after 2:30 am when our Police department goes home and goes to bed. (usually)
    The tours only took about 30 minutes at that time but I was a one-man show, selling the tickets, doing the tour, resetting the house, then doing it all over again, ad infinitum.

    Thanks Brett you made my day! hahahaha!

  9. Default  
    Join Date
    Sep 2007
    Roanoke, VA.
    What is the most common or biggest complaint that you all hear from customers about your haunted house?

    The biggest complaint I've heard (from fellow students back in high school) is our admission price of......$10! Ah, I can see their dilemma. How will they ever pay for food and gas since our price of admission has skyrocketed!?

    I really don't see how $10 is too much to ask for. I've had people walk up to me and say, "Hey, you work in that haunted house right? Can you get me in for free?" "It only costs $10 to get in. I don't see why..." "Come on, man. I'll come if it's free." "Do I know you? It really doesn't matter to me if you come see the place or not, but if you want to get in, you'll have to pay like everybody else." "FINE! I bet it sucks anyways!"

    What is the most common complaint your customers have about "Other " haunted houses?

    I've heard people say that our competitor, "Was not scary", "laughable (two words: trash bags)" and "stole our idea (the asylum theme)". I haven't been to the haunt myself so I don't know to what degree these claims go. It was later closed down due to saftey issues concerning their maze. However when the news hit the paper, the article explaining why it was closed down said it was, "Too scary" and "Too long". Right.

  10. Default  
    Join Date
    Aug 2003
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    When a punk said my house was not worth him paying me to see it, I asked him if he had ever been in it ?
    "Well then, how do you know what it is worth?"

    Suppose I built the only Cadillac ever made all built by hand, I say it's worth $100,000.oo , you say it's not..I built it, shouldn't I know better what it might be worth than you?

    He didn't have a comeback for my logic.
    Of course if I was trying to sell him my one of a kind Cadillac then negotiation would be needed, but I would still be trying to convince him that it was worth what I thought it should be worth.

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