I'm sorry to hear this. Couple of things. Lets keep this to this one post and no comments from other users. I'm 110% positive he will read this and get together with you today. You might want to post your phone number however just in case he doesn't have it.
Once he's taking care of this for you, you can come back on and let everyone know if it was resolved.
So again I would suggest you post your number and email so he can contact you today. I'll personally put a call into him some time today and make sure he does this. I know he's been on the road a lot over the past two months.