Ticket Refunds

[Dr. Haunt Chamber of Fear]

Hey,

Does anyone give refunds on tickets if the customer chikens out prior to going into the haunted house?

[MMManiac]

typically NO, we don't give refunds for ANY reason, esp if they chicken out. They are there to get scared and if we do that before they enter, then thats a job well done! Although, some nights we do make exceptions on a case by case situation.

[Motograter]

Nope no refunds here. Once you buy your ticket theres no turning back. We have warning signs letting people know of no refunds.

[drfrightner]

Good question...

People come up an say I only made it through the first room so I need my money back I just got too scared.

I then say to them... well sounds like you got your monies worth huh!

NO REFUNDS!

The only reason we would give a refund is if they got hurt some how and couldn't make it the rest of the way, say fell down scraped their knees or something along those line and yet we still usually don't. We give passes to come back!

Larry

[Ken Spriggs]

Hell no your not getting your money back!
I have it and I am keeping it.....

We have a little sign that most laugh at


If you have bought your ticket
And you have become to scared to enter
We have done what you paid us for
Thank you

[graystone]

if they come through your haunt and fall and scrap or cut their leg you better give them more than a pass! You better give them the name of your attorney!
Graystone Manor. No we don't give refunds you paid us to do a job in scareing you and by you not going in or making it through then I will tell my guys job well done. Can I have my money back I got to get home before 11? no you should have got here sooner. Can I have my money back my dad,mom,cousin,neighbor,the guy across town is sick in the hospital and we need to get there? Well you should have stoped their first. Well he just died...Humm what are you going to do with the body? No refunds!!!! Larry call your attorney! Shane and its Insane Shane to some!!

[Motograter]

Hell no your not getting your money back!
I have it and I am keeping it.....

We have a little sign that most laugh at


If you have bought your ticket
And you have become to scared to enter
We have done what you paid us for
Thank you

HAHA I love that! I might have to take that into consideration and making one just like that.

[Ken Spriggs]

If you are going to use that little caption........

change to to too

[Jim Warfield]

Since I am open year-round I see many families in the summer . I spend time trying to reassure the little kids so they might be able to make it through here but if they chicken out early, like first room, I will usually refund the kid's ticket, although actually I'm usually losing two because an adult leaves to sit with the kid in their car.
If it's an adult and I scare them so badly at the front door I will refund a percentage of their ticket , not all of it because I must be doing what they wanted, scaring them.
One night as this happened I waited for the phone call from the bar next door with them asking for a refund? I gave them some of the ticket back, kept some for my effort, then the boyfriend handed me a $10.oo tip! He really enjoyed seeing his woman get so scared!
I just love the idiot who wants a refund at the 3/4 tour mark because , "It isn't scary." But yet they have been taking the chicken-out path through the house!
No Refunds there!
Same goes for the 11 yr. old boy who is whining and begging for more lights on, takes the chicken path, THEN steps outside at the tour's conclusion , puffs his little chest out and loudly proclaims:"Nothing in there scared me!"
A long steel hook should come out of the dark doorway then and goes around his little turkey-neck and drag him kicking and screaming back inside!
This house is a "destination" (in tourist terms) and being as forgiving and friendly as I can be 99% of the time does help my business in the long run.
I have created a clientel of returning customers over these last 20 yrs., I don't think I did that could have happened by being an obviously greedy azz-whole!
"Cut off your nose to spite your face"? My nose is too short all ready!

[damon carson]

Thats the advantages of being next to a bar Jim.?! Maybe he got a few in him then got free with his money. But no Im sure you did scare the hell out of them! I bet being next to a bar can have its disadvantages as well.?! I usually will give them a free pass to return another time w/o the child if it was too scary for them. And then Ive had parents laugh so hard that there kid didnt get pass the first room say "Youve done your job! Thanks!
Damon