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  • #46
    Originally posted by UndeadProd View Post
    I know this is a stereotype, but honestly most of our problems don't come from the drunks ... they come from the overly-testosteroned teenage boys in ball caps.

    They'll get startled or scared - which offends their thin-skinned machismo - so they feel the need to retaliate by confronting the actors ... or they think it would be fun to try and smash as much stuff as possible ... or they will yell all kinds of profanity at the actors (with no regard for anyone else in their group)

    I've had friends who were/are bouncers at local bars and they have all said that you'll see much more fights, aggression, and destruction at the non-alcoholic "under 21" nights and clubs than at most adult bars.

    One of the best pieces of advice I ever received was to buy a infra-red video surveillance system. Before people even buy a ticket, they see the monitor showing 13 camera views through-out the entire attraction (and have likely seen our police and security presence outside) and it greatly reduces the amount of incidents.


    As a rule of thumb our outside actors and entertainers both entertain the lines as well as spot out trouble customers by their interaction as they wait. This allows us to keep tabs on the trouble customers and ensure actor safety. In the event someone is touched, they are warned. After the first warning they are escorted out. Hitting is a different offense and should be judged depending on the situation. An all out attack on an actor should be immediately stopped to ensure the safety of the customer acting, their group, and any other actors in the scene.

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    • #47
      Originally posted by EngineerofFear View Post
      As a rule of thumb our outside actors and entertainers both entertain the lines as well as spot out trouble customers by their interaction as they wait. This allows us to keep tabs on the trouble customers and ensure actor safety. In the event someone is touched, they are warned. After the first warning they are escorted out. Hitting is a different offense and should be judged depending on the situation. An all out attack on an actor should be immediately stopped to ensure the safety of the customer acting, their group, and any other actors in the scene.
      We also use our outside actors to keep an eye on the situation; typically if someone is already acting up in the que line then they will become a bigger problem as they go through the attractions. We will also place staff that aren't acting within problematic groups to make sure their rowdiness does not escalate once they get inside.

      We maintain police on site to deal with aggressive customer issues. If a customer hitting an actor was intentional (as opposed to an accident or a fight or flight mechanism), then they get escorted out to the Boys in Blue.
      Katie Lane
      Partner/VP
      Raven's Wolf Art Productions (www.ravens-wolf.com)
      sigpic

      Bansheette Morningstar (www.bansheette.com)

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      • #48
        "No Officer...

        He left here hours ago, he said he wasn't feeling well, maybe he had a stomach ache or something?"
        "That has to be the most realistic looking bloody skeleton I have ever seen in a haunted house, where do you get such props, if I might ask?"
        "Asking professionally, Officer?"
        "No, I just am curious."
        "Sorry I am not at liberty to tell you or the haunt guild would kill me."
        "Mmm, looks so real!"


        there are a myriad of ways to deal with aggressive patrons.
        hauntedravensgrin.com

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        • #49
          Unfortunately, there are people who go to haunts JUST to cause trouble. There's almost nothing you can do if you're moving along an area and someone jumps you or kicks you from behind.

          This past year I was walking though a crowd when a woman lunged out of the line and struck me full in the chest. I had no time to react. she and her friends thought it was funny until I told her I was calling security and haivng her tossed. I made her and her friends stand off to the side while my partner went to get security and had to explain to them that thereere was no touching the actors. they got all huffy and said they didn't know that (even though there were HUGE signs at every entrance). I allowed them to stay in the park after security gave them a stern warning about doing it again.

          That same night we had a co-worker assaulted with a laser pointer from a girl and her boyfriend who wouldn't stop shining it in his eyes. Security had them thrown out but not before they raised a HUGE fuss and threatened to come back and beat the guy up after the night was over.

          Two years ago I was standing on a planter when someone from 20 feet away threw a basketball at my head. I caught it and had him thrown out. The park had been open 15 minutes and he was upset he couldn't get a refund.

          It only takes a couple bad apples to ruin an otherwise great night. Thank goodness we have plenty of security although they can't be everywhere.
          http://www.bigscaryshow.com
          http://www.rabidbadger.org

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          • #50
            Having the disadvantage of size by scaring from a wheelchair, I get my share of patrons who insist on grabbing the handles and taking me for a ride of their own. This was curtailed by spreading Cinema Secrets blood gel (ya know, the thick stuff) all over the handles. When Johnny Badass comes out of line to mess with me and show off for his lady and friends, ewww... instant cockblock! You know she doesn't want him touching her later with bloody hands. Sorry Johnny. There have been many who have taken things much further. That's where sheer size has it's perks. Many have been bold enough to step to a guy in a wheelchair with violent and malicious intentions. That is, of course, until the guy in the wheelchair stands up and suddenly there's a 6'4", 220 lb wall in your way that knows how to push back. I don't condone getting physical with your patrons but sometimes the rules get thrown out the window and Sheldon goes from Feature to Teacher.

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            • #51
              Last October.

              Someone was throwing pennies at my wife as she was out in the parking lot selling tickets(that's her style) at first you don't know what's happening, little strange "pling" noises every so often, then one hits someone standing next to you and you know, they know!
              People can be such idiots. It makes me want to illustrate the adage "Treat others as you would like to be treated."
              Stand here, idiot, I have some small change for you, from 25 feet away. No you don't get to wear any protective gear, you just have to "rough it".
              hauntedravensgrin.com

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