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Thread: Customer Surveys

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  1. Default Customer Surveys 
    #1
    Join Date
    Jan 2005
    Location
    Green Bay, WI
    Posts
    984
    Does anyone know if a "national" survery was ever conducted from haunted house guests asking what they look for in a haunted house, and what scares them? If so where could I find it.

    thanks!

    Sean
    www.dewaneasylum.com
    Sean De Wane
    ----------------------------------------------
    The De Wane Asylum
    www.dewaneasylum.com
     

  2. Default  
    #2
    Join Date
    Aug 2003
    Location
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    Posts
    12,884
    I think about the only way a "National Survey" would help anyone's individual business is if it was done by age and you had a majority of customers within that same age group.
    I really believe that a 14 year old is looking for a much different experience than a 20 year old is seeking.
    By 35 control is a major issue in their life and enjoying a haunted house is in large being out of control and trusting someone else.
    Reginal differences and expectations may also play a part in any survey.
    Can we really trust something like a survey ?
    I don't know.
     

  3. Default  
    #3
    Join Date
    Jan 2005
    Location
    Green Bay, WI
    Posts
    984
    You got a point Jim. What I was basicly looking for was in our socity what are common phobias which could be incorporated into a haunt such as Spiders, clowns, darkness ect... I figured if one phobia is more common then another one could focus more on that in their haunt.
    Sean De Wane
    ----------------------------------------------
    The De Wane Asylum
    www.dewaneasylum.com
     

  4. Default WELL 
    #4
    I can tell you what they want.......

    Blackness
    The spinning thing with the lights
    Fog

    That is it

    We have polled people for 4 years straight
    That is what they want

    Darker...longer.....spinning things

    I could do a whole haunt with black walls...votex tunnels...and fog
    I would be a millionaire, people would come from miles away

    Or the 13 story deal...that is the other one that everyone wants
     

  5. Default  
    #5
    Join Date
    Nov 2005
    Location
    Portland, OR
    Posts
    270
    Interesting Ken, because I have been involved with two haunts that were similar to what you are describing. Mostly darkness, fog, etc., and they got a lot of complaints about being just "people jumping out in the dark."

    I have always that that the judicious use of dark was effective, but that overusing it was boring.

    Just me.

    Dave
     

  6. Default  
    #6
    Join Date
    Feb 2004
    Location
    Manitowoc Wisconsin www.nightmarefactoryhaunt.com
    Posts
    2,055
    lol 13 story haunt. Last season my gang and I visited a haunt in GreenBay, Shawano Manor. As we are waiting for a few of our group to finish using the potty, a girl and I struck up a converstaion. She asked where we were all from and I tell her froma haunted house in Oshkosh so she asks if we are the 13 story one there. I decide to mess with her and say yes we are. She says she loved our place and it was so cool!! She says she almost made it all the way and I start asking her crazy questions like did you like the huge swamp scene and the Creature from The Black Lagoon, I ask her if she liked the midget with the chain saw, if she liked the Vampire with the 3 breasts, crazy stuff like that and she answers yes to all of em!! meanwhile my cast is just dying behind me. So I invite her to come back out to the same location the next weekend because we are gonna have free Jello Shots if she can make it all the way through!! Sometimes its fun to mess with people, ya know??????
    www.atheateroflostsouls.com Or if you need makeup or supplies www.abramagic.com


    "I am a frickin evil genius who deserves some frickin respect!"
     

  7. Default AHH 
    #7
    A Dave?
    I was joking kind of.

    Our haunt is anything but black walls fog and a black hole

    BUT for the 4-5 years we have done exit polls....these are the things customers remember.......
     

  8. Default What they want.... 
    #8
    You left out two things Ken...

    ..That guy that jumped out..

    and

    ..The Chainsaw!


    So after listening very carefully we spend months of our time and untold $$$ working on minute details most of them never care about.

    It is a form of insanity I think.

    Ben
    NETHERWORLD
     

  9. Default  
    #9
    Join Date
    Aug 2003
    Location
    Ravens Grin Inn, 411 carroll st.mount carroll ill.
    Posts
    12,884
    They don't notice the detail?
    Did you remember to turn up the lights?
    Walk them s l o w e r through?
    Then they return a week later and tell me all about the "new" stuff (that they didn't notice the last time!!
    Then they say this about something here that has been hanging on the wall or standing in the corner for 10 years!!?
     

  10. Default  
    #10
    Join Date
    Aug 2003
    Location
    Illinois
    Posts
    786
    C'mon, Jim. Owners move patrons through "slowly"? People are way too concerned about throughput to do something like that! :roll:
    Happy Haunting,

    Adam Drendel
    Webmaster of http://www.HauntedIllinois.com

    Visit us on Facebook for the latest updates! http://www.facebook.com/pages/Haunte...m/225595667213
     

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