Venom VFX No prop delivered...no answer

[wickedfarmer]

There is supposed to be a complete working (dropping with electric sound) light waiting for me in St. Louis; and I take back the pieces they shipped me after our season opened. If it isn't we will update forums then. Whenever contact was made immediately updated this thread; even when it was literally 40 minutes to opening our haunt on first night when I had a few other things to be doing.

Wicked Farmer

[bhays]

So, did you get the working light?

[wickedfarmer]

They were going to take it to Transworld. But I got text or email that the guys forgot it and Chris was p----ed. But were going to send it to me as soon as Transworld was done. Well; I received shipments from Distortions and Frightprops already after show, but not the light that was rteady to go to the show at Transworld.

Wicked Farmer

[EvilBeaver]

I know it doesnt help you much WF, but they were one of the few booths that I didn't visit during TW. I didn't make it to Pappy's either though :-(

[hauntfarm]

Someone should put out a website so non-season haunt owners know which vendors to trust. There are many vendors who have cheated haunts out of their money. I've seen reports on this very board so many times I can't count. Why are these vendors even allowed to continue at the Haunted House shows? Maybe Transworld should create a system to report this stuff.

[Gore Galore]

I don't know how much it helps, but there is a facebook group you can join to both share vendor experiences, and read about others experiences. It is called the haunt vendor review.


https://www.facebook.com/groups/764567573606370/

[wickedfarmer]

Here it is time for Midwest. Of course I am busy farming and can't make it to Midwest. But stop by venom VFX booth and remind them to send the light to Wicked Farmer from 2016 order. Had many promises of delivery before and after Transworld of "going out in next shipment".


Wicked Farmer

[Konrad336]

They've really gave you the run around for that long? I'll be at Midwest Saturday I can remind them they still owe you a light

[JeffNewc]

All haunters and escape room owners STAY AWAY from this company, Venom VFX!! I wish I would have seen your post prior to Transworld wicked farmer. We purchased a couple lights from these guys as well as some escape room timer software and units. We were told they came with small screens they were demoing at Transworld only to be told later they were not part of the unit. Secondly we were told that we would be able to send video and picture clues through the software now we are told that is not possible! My wife and I specifically needed that capability and asked for it when we talked to them and we were promised that would not be a problem. The units came with absolutely no documentation or usage instructions as well, so very fly by night operation....definitely not professional in any way.

I requested the owner email me about this and that I wanted something done but of course you all know that never happened and I ended up fighting with their tech guy which was a total waste of time. Just do not give these guys anymore money until they get their act together. My businesses for one will NEVER order from them again.

[wickedfarmer]

Had several assurances since transworld 2017 I would get this after ordering at Transworld 2016. A few years ago on forums I made comments how I love what Fright Props was doing picking up smaller prop makers and adding them to their catalog streamlining process so prop makers could focus on production; and Fright Props added this company. If Fright props still has them in catalog next year I will try that route. I am sure Fright Props doesn't have time to deal with things that are not delivered one year let alone 2 years. So; if they have better luck than I getting stuff we will go that way.

Wicked Farmer