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Thread: Scare Factory - has anyone had any luck getting ahold of them in the last 6 months??

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  1. Default Interesting 
    #11
    Join Date
    Jan 2004
    Location
    Las Vegas
    Posts
    16
    I recently purchased an animation from Scarefactory. I bought on the November special they were running and while it took a little longer than expected, I received the animatronic in early February. During the process, I had communication with David via email and phone. I had read the negative things about them and was a bit nervous in placing an order but the promo was very good so I went for it. The item arrived in great condition and was solidly palleted. The control board was well put together and was plug and play. From pallet to live in 20 mins.

    There was an oversight on the shipping (billing and shipping are in two different states) and when caught, a call to David resolved the issue asap.

    My experience was a positive one...perhaps I was lucky.

    I have no skin in this game. I am just passing along my experience on the forum as others have.

    Jay
    The Pro Audio Dude
    Las Vegas, NV
     

  2. Default  
    #12
    Join Date
    Sep 2010
    Posts
    52
    Looks like they are moving to another facility and having a "moving sale" for the month of May.....20% off....I'd really like to get the pipe organ some year but I've heard too many bad stories to ever place an order through them......Probably get one used second hand when I finally decide to get one - aka: have money!....I'd be a nervous mess going through the transaction with them....ZR
     

  3. Default  
    #13
    Join Date
    Aug 2003
    Location
    St. Louis, MO
    Posts
    9,461
    Apparently Scarefactory is at again screwing people, or at least this is what people are claiming. If you have an issue with Scarefactory email me directly or call me. We're going to do a big write up on this company. This has gone on long enough. Apparently Transworld has come up with a new policy where you can fill out complaint forms against companies like Scarefactory. Haunt owners should be careful ordering ANYTHING from this company.

    I also heard a rumor that some of their main guys quit recently. This could be the end of Scarefactory. We'll see.
     

  4. Default  
    #14
    Join Date
    Aug 2017
    Location
    Gatineau, Quebec, Canada
    Posts
    12
    too bad they act this way, been looking at the for a few years and never risked ordering
    all of the bad reviews have kept me away.. now they have a new prop I would really like to have..
    but what are the chances of them actually doing it ??
    I would need it for next year 2019, wonder if that is enough in advance LOL
     

  5. Default Clock Costume 
    #15
    Join Date
    Jun 2018
    Posts
    12
    I order the Clock costume in Aug and got it in mid Sept... very well boxed but very poor made... it fell apart the first night... none of the straps stayed on ...I'm not a big haunt and paying $2500 for a costume that falls apart the first night doesn't make me happy. not really happy.... Communication wasn't really good , hard to get a hold of them...
     

  6. Default  
    #16
    Join Date
    Aug 2017
    Location
    Gatineau, Quebec, Canada
    Posts
    12
    Sooo !!!back to the prop I was talking about earlier this year (post above) I ended up contacting David, asked him wrath would the wait time be for real
    if I was to order props for next year.. To my surprise, he answered right away.. said that the ones I like they had extras made up ready to sell...
    after many emails exchanged, I ended up with a great deal from them.. so I sent payment (deposit) asked David to let me know when they are ready to go. I'd send the rest.
    Once they were all paid for, communication was slower, but I did manage to stay in contact .
    I figured , worst, if he doesn't ship in time !! I'll just cancel and reverse charges..
    But he answered his texts and was surprised his shop hadn't given me my tracking info.. he came back minutes later as they had shipped the week before..
    picked them all up yesterday there's a things missing, as I'm sure the guy who packed up the skid forgot to double check..but David replied back and asked for my address within seconds
    so he can get them out the same day..

    I'll be sure to let everyone know when it comes in..
    the props I wanted were.
    1- the grave master, this thing is cool... was sure it was electric, but it's all pneumatic, made solid to last.. works perfect ( was missing the lantern) I set up a severed head until I get the lantern.
    2- a double set of animated zombies for that brain smash game.. two zombie's, two catapults, two buckets of brains ( they forgot the brains) he promised to ship right away.

    overall, pleased.. was nervous but happy it turned out well.. there's a minor adjustment I need to make on one of the zombies, they use industrial ball joints, one of them
    is binding against another while in motion, just a quick grind with a dremel tool will fix that in a minute..

    I hope this is their new way of doing things and that others will get their props..
    here's a few bad cell pics44245477_10157940031687571_2559213085738926080_n.jpg44243061_10157940031697571_8151925013881028608_n.jpg44224999_10157940031692571_707818444401147904_n.jpg
     

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