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Thread: I will not order one damn thing from Transworld 2018

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  1. Default  
    #11
    Join Date
    Mar 2012
    Posts
    189
    How much product testing does it take to return a phone call to a customer? Or to send an email regarding the status of the order?

    Don't blame the free market for terrible service. The best service for the cheapest price will always win. If people die from your product you won't stay in business very long.
     

  2. Default I'm with you...... 
    #12
    Join Date
    Feb 2012
    Location
    Atlantic City (area), NJ
    Posts
    400
    WF,
    I'm with you 110% on this subject. While we haven't attended the show as a vendor to date, we have certainly been on the receiving end (or should I say the "non-receiving" end) of some vendors who have not delivered as promised. Some new vendors as well as some established vendors. We started fabricating props about 5-6 years ago, however it is only a small part of our structural metal fabrication business and we constantly work on tight deadlines with large companies which every year seems to interfere with our plans of attending the show. I can tell you in my main industry (structural fabrication / welding / prototype work) we work to very strict deadlines that are heavily enforced...monetarily! So when we started building props for this industry, knowing the issues on vendors deliveries, we decided that we had to treat it the same way we treat our main industry. Are we perfect? No...but pretty damn close. While on rare occasions we may run several days/weeks behind our delivery dates we are batting 100% getting everyone their orders as promised. Happy to say...as it is again this year. Vendors...new and established...need to treat this industry as a business...not a hobby. Unfortunately, many cannot vend and be a haunt owner. Hopefully, the powers at TW start to take on this issue that continually is at the forefront of these forums.

    Off of that soapbox and now onto a response to Rich from RJ Productions comments above. Rich, although you never mentioned a name in your rant, I truly hope you are NOT referring to my company? Since there aren't many companies selling Bungee Rigs, it is assumed you are. Since you've NEVER purchased anything from my company...let me educate you on a few things. To begin with, we do not "copy" or "steal" ideas as you suggest. We don't "go by pictures or snoop at trade shows" nor do we offer "rip-offs"!. If we see an effect that we think we can tweak, approve upon or add a different angle too, that we think makes a substantial improvement for haunters, we of course will do so. We have had many ideas "copied &/or stolen" over the years as most vendors have. Newsflash---It isn't just the Haunt Industry---it is EVERY industry! We try and offer OUR VERSIONS of a few standard haunt "staples" and try and introduce 1-2 new "Original" items every year...or as our shop time permits.

    As far as our Bungee Rig is concerned, I saw this effect nearly ten years ago on a farm, the only thing I saw were the two uprights. Maybe this was one of Roberts rigs...maybe it wasn't? Have no idea but the remainder of my design was gathered from the portable Bungee rigs set up at Carnivals, etc. We built our first rig in 2011, ran it at our own haunt, tweaked it and ran it a second season prior to offering it for sale. I have news for you...EVERY item that involves an actor that we offer for sale has numerous calculations done by a local structural engineer we use for all of our products...in this industry as well as our main industry. We extensively/harshly test EVERYTHING we sell...because we know how abusive some people/actors treat the props they use. Your phrase "heavy grade steel" is laughable. This sounds typical from someone that knows nothing about structural fabrication. Why do you think airplanes are built from thin walled 4130 Chrome Moly tubing as opposed to "heavy grade steel" or why race cars are built from 1 3/4" thin walled tubing vs. 3" schedule 40 tubing? Simple...you DO NOT NEED IT! We designed our unit (as all of our products) to be lightweight, manageable and portable...most importantly...SAFE! When you know and understand structural fabrication you do not need to "overkill" a build of a prop. Most who are not experienced in this field will usually always over build a prop with unnecessary - oversized steel. Knowing triangulation, weight distribution, etc. allows for reduced weight = reduced freight cost to the haunter. This also allows you to trim some cost for the haunter...inexpensive does not always equate to "cheap". With only $550. in materials, my shop, with our jigs and fixtures can build one of these rigs in 11 hours...so we still make a fair profit. Some find it necessary to gouge haunters...we don't! This is the reason we sell about 15-20 rigs every year...Oh btw...NEVER had one break, need repairs, or returned in the past 5 years. Now as far as your comments regarding the bungees...we don't utilize a single strand bungee as Roberts design...we use multiple bundled Military-Spec bungees (that are built specifically for us and for this rig) for adjustability and safety...OUR OWN DESIGN---NOT COPIED! We don't advocate using the bungees for more than one season (unless they are only used sparingly at say a home haunt)...we suggest changing them out every season! Actually, I've attached your email to us a few months back where it seems you were doing some "snooping" yourself, apparently trying to get information on our rigs since you are good friends with Robert why would you pretend to be interested in our rig??

    (Rich)
    Jim,
    I have a couple quick questions about the bungee rig.
    I can't see the bungees very well in your pictures.
    What kind of bungees do you use?
    It looks like there is a cover over it.
    Do I need different ones for different actor sizes?
    How often do I need to replace them?
    How can I get replacements?
    Can I replace them or can I get replacements through you?

    Can you email me, I don't check this message often!!

    Thanks,

    rjprod@cox.net

    Rich

    R&J Productions
    Las Vegas, NV
    www.LasVegasHaunts.com


    Lastly, I need to respond to what I really find really offensive and entirely inaccurate. If indeed these comments were aimed at me or my company, let me assure you I will defend my/our reputation at all cost... including litigation. Let me address some of your comments/accusations.

    1) I personally have over 35 years of structural fabrication experience and am certified to weld in numerous fields
    2) My employees are all experienced fabricators / welders / craftsmen as well
    3) We have a full professional fabrication shop...not some homeowners garage as you indicate
    4) The haunt industry is only a small part of our structural fabrication business...we work with government agencies, pharmaceutical companies, prototype work, casinos, chain restaurants, schools, theme parks, world record holding race cars, monster trucks, award winning custom motorcycles, etc.
    5) I will put our fabrication up against anyone in the industry
    6)This is not a hobby for my company...this is a professional business
    7)We use only the best materials, try and utilize all American made products as much as possible and EVERYTHING is assembled with American hands!
    8)We extensively test all of our products
    9)We deliver what and when we promise...we stand behind - in front - and under...all of our products
    10)We always try and offer the haunter a quality, well designed, safe product at a reasonable cost that will withstand the harshest use

    Are we perfect? No. But we always strive to be the best we can - whether in design, fabrication, delivery, customer service. Ask those who have bought from us! We always like constructive feedback from our customers to constantly improve our products. We do try and introduce one or two new/original products to our line every year but time is limited with our main business.

    We have built Spinning Tunnels, Hellavators, Tilting Barrel Racks, 50 Cal. Machine Guns, Bungee Rigs, Actor Leanin' Rigs, Wall Walker Rigs, Air Cannons, Fire Cannons, Electric Chain Saws, etc. with more to come. We also designed and built a ton of gothic steel gates, fences and entryways. We get nearly all repeat customers year after year so we believe our products speak for themselves.

    I am sorry for those who had to read all this but when I was notified of Rich's post I had to respond...especially when it portrays me/ my company so inaccurately!

    Rich, if you think anything I stated here is inaccurate, false or misrepresented...feel free to respond - either to this thread or to me directly at: TheFearFactoryNJ@gmail.com, I'll be happy to discuss it with you.

    To all you other Haunters...hope everyone has a great, safe and profitable season this year!
    Jim Pashley
    The FEAR FACTORY
    www.thefearfactorynj.com
    855-NJ HAUNT

    "WE MANUFACTURE NIGHTMARES"
     

  3. Default Hey Pickle.... 
    #13
    Join Date
    Mar 2009
    Posts
    923
    Wow that was a barrage. Hey that tipping barrel kit I got from you a couple years ago....yeah...I never put it together. Traded it off before assembling. Hell not only do I not fabricate my own props after seeing someone elses stuff...I dont even finish a kit.


    Wicked Farmer
     

  4. Default  
    #14
    Join Date
    Aug 2003
    Location
    St. Louis, MO
    Posts
    10,570
    I guess we touched a sensitive nerve because I'm assuming someone from Scarefactory called and complained about this thread. OH WELL... stop screwing over people and people will stop hammering you over and over again. I can speak from a position of FACT... Scarefactory did in fact FAIL to respond to my calls, and emails. FACT I had someone in Columbus picking up from Unit 70, I sent my guy over to Scarefactory to check on our order. David took the phone from my guys and started SCREAMING AT ME and I mean YELLING AT ME ... telling me I had no right to send people over to his place to pick up an order.

    I told him flat out if he didn't stop screaming I would go up there myself... he did settle down. Then he said something like he upset the supplier and they're refusing to sell to him. But that he's getting someone to intervene and will ship to me soon. FOUR MONTHS goes by no calls, no emails, nothing. Not until I personally saw him at IAAPA and demand a refund did he finally address me.

    I don't know about everyone else's dealing but I've heard so many complaints its not even funny. I've gotten maybe 100 emails complaints about this company. When I'm at IAAPA at least 4 or 5 every year say that Scarefactory took their money.

    So as they say there are two sides to every story... but when you get this many people you figure it out.

    Larry
     

  5. Default  
    #15
    Join Date
    Aug 2003
    Location
    St. Louis, MO
    Posts
    10,570
    BTW... if NONE OF THIS IS TRUE David Fauchman has an account on this board.

    JUST RESPOND and tell your side of any story. You're more than welcome.

    Fact is you're more than welcome to apologize for problems in the past, you can address your future, and whatever you want to do.

    Larry
     

  6. Default  
    #16
    Join Date
    Aug 2003
    Location
    St. Louis, MO
    Posts
    10,570
    Officially comment about Transworld...

    I do think Transworld should create a way for buyers to complain about vendors. But vendors should have a way to complain about buyers who don't pay their bills.

    I think everyone in this industry should know about vendors that screw people and buyers who screw vendors. Why not! Transworld CARES about this industry and is like a punching bag in this industry. They deserve better as they try to make everyone happy.

    Larry
     

  7. Default Totally agree.......... 
    #17
    Join Date
    Feb 2012
    Location
    Atlantic City (area), NJ
    Posts
    400
    Larry,
    I totally agree...there are always two sides to every story. Unfortunately, with todays social media, people are way to fast to complain and give a vendor, owner, business a "black eye"...sometimes WITHOUT EVER reaching out to that entity. It is extremely difficult to own and operate a small business anymore, let alone build a solid reputation and people are willing to trash someone's business without even trying to resolve a problem in a professional, fair manner.

    That being said, there are many unscrupulous businesses out there that do deserve to be called out on social media platforms if they won't address their shortcomings. Owning several small businesses (other than the Fear Factory) we understand customers frustrations boil over when a business won't simply communicate with the customer. I've never dealt with SF, but I can understand where a lot of this...if not all of this is coming from - lack of communication! And it is soooo simple to correct! We always try and ANSWER the phone...plain and simple. If we are unavailable to, we always try and return calls/emails within 24 hours...at the longest. Usually we return all of our emails/calls the same day. It is probably the one thing haunters tell us over and over...how much they appreciate the communication!

    Such a simple fix...although no one wants to follow such a simple rule??? After over 35 years in business (s), if I can offer one little piece of advice that pays such huge dividends to anyone starting or growing their business....simply COMMUNICATE! It's free!!!
    Jim Pashley
    The FEAR FACTORY
    www.thefearfactorynj.com
    855-NJ HAUNT

    "WE MANUFACTURE NIGHTMARES"
     

  8. Default  
    #18
    Bought a ceiling slayer from Scarefactory. It fell apart before we even opened for the first night. We just tested the damn thing. It was also programmed for the transworld show and was on a 3 min cycle amd had to be reprogrammed. I spent a YEAR emailing and calling Dave to get the replacement parts. Never a single response. I was told that if I said anything to Dave at the Transworld show that was even slightly off color that I would be removed from the show. So I never did. Every year I walk through their display and want to rip that guy a new ass but I just keep my mouth shut and keep walking.
     

  9. Default Wtf!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Who told you you would be removed! 
    #19
    Join Date
    Mar 2009
    Posts
    923
    Did Transworld tell you that? Saying something slightly off!

    Wicked Farmer
     

  10. Default  
    #20
    Join Date
    Jan 2015
    Posts
    142
    The Tradeshow is going to become more and more irrelevant over time. These days more people are getting free information from the web, youtube or groups. The tradeshow itself every single year seems like you're seeing the same show as the year before. Not sure if we're going to attend this year. Poison Props does a great job of putting up videos as an example. We try to take advantage of winter sales to get discounts. If you spend all your money during the discount period not much left for the tradeshow.
     

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