Hi all,
I am compiling a set of written emergency procedures (fire emergency, weather emergency, medical emergency, etc.)
The one area that I would like some input on, from those of you with experience dealing with troublemakers, is a procedure for dealing with disruptive/dangerous/unruly customers.
I know that some of you out-source your security (off-duty police officers, professional security) and some of you employ your own security personnel.
Can you recommend some good, blanket procedures for dealing with problem patrons? (e.g. warn of removal, keep under observation, instruct to leave attraction, summon police, etc.)
Thank you.
Dave
I am compiling a set of written emergency procedures (fire emergency, weather emergency, medical emergency, etc.)
The one area that I would like some input on, from those of you with experience dealing with troublemakers, is a procedure for dealing with disruptive/dangerous/unruly customers.
I know that some of you out-source your security (off-duty police officers, professional security) and some of you employ your own security personnel.
Can you recommend some good, blanket procedures for dealing with problem patrons? (e.g. warn of removal, keep under observation, instruct to leave attraction, summon police, etc.)
Thank you.
Dave
Comment