So this past weekend we were very busy. Thats good for us but bad for our guests. Our wait time was 2.5 hours to get inside. We had this posted at the ticket booth. We have plenty of actors in the line entertaining the crowed and most didnt mind the wait but we had this one group extreamly mad. I got a nasty e-mail calling us incompatent and what not. How do you guys deal with this type customer? I tried explaining that all haunts in our area are just as busy and that if they didnt want to wait they could pay $5.00 extra to go to the front of the line, but nothing would satisfy this person. I offered free VIP comp tickets but they rejected them saying they would just burn them. I tried!
sean
sean
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