Hello!
Hoping to get input from anyone who has dealt with Ghost Ride Productions before.
I ordered a head from them way back on February 19th. After hearing nothing from them by late March, I started calling and emailing them to find out how to pay for the product. I left 5+ messages, and never heard back. I approached them at their booth at Transworld asking where we were in the process (it had now been over a month). They told me they had been busy, and should have called and let me know, but they would work on it ASAP. To their credit, the owner was at the booth, and gave me a slight discount and free shipping on the head to make up for the problems. I thought this was the end of it, but I was wrong.
When I returned from the tradeshow, I placed an order for around $1,000 through their website. This was on March 23rd. Shortly after, I received the head I had originally ordered, so I figured this was all behind us.
On April 15th (23 days after I placed the larger order), I received an email stating that there had been some "confusion" between the large order and my original order back in February. They apologized, sent me an invoice for the 50% due on the new order, and promised to move the order to the front of the queue and ship within a few days. I paid the invoice, and called them a week later when I had not heard anything.
Fast forward to today, almost three weeks later. Still no communication from them. I called and emailed again this morning, asking if I should go ahead and send the remaining 50%, and when my products would ship. I write this post assuming, like before, there will be no response or communication from them. We're now 42 days after the order was placed, and I still haven't been directed as to how to handle payment.
A quick search of the forums indicates I am not the only one frustrated by them. Should I send the remaining 50% of payment in hope that it moves things along, even without an invoice? It seems with the confusion in the past, sending payment without an invoice may compound the situation even more. I normally am very patient, but this has to be the WORST customer service I've received in the 15 years I've been in the industry. The lack of communication when placing an order, paying for an order, or responding to inquiries is completely unacceptable. At this point I simply hope to get the products I ordered, walk away, and not do business with them again for fear of being ripped off.
If the point is of any value- the original head I received is great quality, but not worth the hassle of dealing with the company.
Your thoughts or advice?
Hoping to get input from anyone who has dealt with Ghost Ride Productions before.
I ordered a head from them way back on February 19th. After hearing nothing from them by late March, I started calling and emailing them to find out how to pay for the product. I left 5+ messages, and never heard back. I approached them at their booth at Transworld asking where we were in the process (it had now been over a month). They told me they had been busy, and should have called and let me know, but they would work on it ASAP. To their credit, the owner was at the booth, and gave me a slight discount and free shipping on the head to make up for the problems. I thought this was the end of it, but I was wrong.
When I returned from the tradeshow, I placed an order for around $1,000 through their website. This was on March 23rd. Shortly after, I received the head I had originally ordered, so I figured this was all behind us.
On April 15th (23 days after I placed the larger order), I received an email stating that there had been some "confusion" between the large order and my original order back in February. They apologized, sent me an invoice for the 50% due on the new order, and promised to move the order to the front of the queue and ship within a few days. I paid the invoice, and called them a week later when I had not heard anything.
Fast forward to today, almost three weeks later. Still no communication from them. I called and emailed again this morning, asking if I should go ahead and send the remaining 50%, and when my products would ship. I write this post assuming, like before, there will be no response or communication from them. We're now 42 days after the order was placed, and I still haven't been directed as to how to handle payment.
A quick search of the forums indicates I am not the only one frustrated by them. Should I send the remaining 50% of payment in hope that it moves things along, even without an invoice? It seems with the confusion in the past, sending payment without an invoice may compound the situation even more. I normally am very patient, but this has to be the WORST customer service I've received in the 15 years I've been in the industry. The lack of communication when placing an order, paying for an order, or responding to inquiries is completely unacceptable. At this point I simply hope to get the products I ordered, walk away, and not do business with them again for fear of being ripped off.
If the point is of any value- the original head I received is great quality, but not worth the hassle of dealing with the company.
Your thoughts or advice?
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